Where are we?

This is an objective, non-emotional analysis of your present situation and position.  We will involve all appropriate individuals in this process.

• Course & Grounds - A comprehensive agronomic "benchmark" and a cultural and physical condition census including strategic, playability, aesthetic appeal, traffic control and safety perspectives.  
• Current Plans and Practices - Maintenance management goals, objectives, plans, practices and budgets including the communications thereof.
• Capital Equipment Management - Preventive maintenance records, schedules and procedures, equipment inventory/condition documentation and repair and replacement/upgrading plans.
• Maintenance Management - Maintenance, quality assurance, scheduling and reporting policies and procedures, disease and insect infestation prevention and treatment programs and purchasing, accounting and payroll policies and procedures.
• Personnel Management - Employee policy manual, staffing charts and plans, job descriptions, standards of performance and performance reviews, recruiting and evaluation procedures and safety training programs including risk assessments.
• Environmental Management - Facility, storage, handling, control and disposal compliance, water conservation practices and pesticide and other chemical practices.
• Project Management - Historic review of improvement/renovation/restoration activities and planned activities

Where are we going?

Where will we be in 5 or 10 years if we continue going the same way?  ServiScape will help qualify and quantify the strengths, weaknesses, opportunities and problems that have been identified.  This analysis is key to the next step.

Where do we want to go?

The establishment of real, 'inner desire' long- range goals is the most important action of your organization.  These goals must accurately express the deepest motivations and desires of the people in control.  ServiScape will help facilitate the development of these goals and objectives and upon your approval, proceed to the next step.

How do we get there?

At this stage, we jump ahead in time and work back to determine what should be accomplished at various intervals in time, and specifically, what actions should be taken in the near term to maximize the probability that the objectives will be attained.  We will help prepare the following:

• A Master Maintenance Management Plan - A comprehensive plan covering every aspect of your course, grounds and maintenance operations, for the next few years will be developed.  The plan will contain quantifiable standards and budgets against which performance will be measured.
• The Annual Plan - Will cover, in monthly detail, all the areas from the Master Plan and will include budget and cash flow forecasts and monthly schedules including tournament and outing preparations, top dressing and aerifications, pesticide applications, project schedules, training dates, etc.

How are we doing?

As part of the Annual Plan, we will have established checkpoints and reporting procedures to insure that we are "on plan", "on budget" and meeting the standards and expectations of all concerned.